Our Approach to Privacy

Counselling Tasmania recognises that people contacting a counselling service or practitioner directory may provide particularly private or sensitive information.

We aim to collect only information reasonably necessary for the purpose for which a person contacts us and to handle that information responsibly and securely.

Information We May Collect

Depending upon how you interact with Counselling Tasmania, we may collect:

name;

telephone number;

email address;

location or region;

enquiry information;

communication preferences;

practitioner preferences;

membership/application information;

professional qualifications and practitioner information;

website and technical information; and

where voluntarily provided and reasonably necessary, health or other sensitive information.

Please Don't Provide Unnecessary Clinical Information

Our general website enquiry and contact forms are not intended to operate as clinical records.

Please do not provide detailed medical histories, diagnoses, counselling notes or other sensitive information unless specifically requested and necessary for the service being provided.

Why We Collect Information

We may collect information to:

respond to enquiries;

help people locate potentially appropriate practitioners;

administer practitioner memberships and profiles;

communicate with practitioners and members;

manage website services;

maintain organisational records;

respond to complaints;

meet legal obligations; and

improve Counselling Tasmania.

Practitioner Referrals/Enquiries

Where you ask us to connect you with or send an enquiry to a practitioner, relevant information may be provided to that practitioner for the purpose of responding to your request.

Once you independently engage a practitioner, that practitioner may collect and maintain their own client and health records.

The practitioner's own privacy policy and professional obligations will generally govern information collected directly by that practitioner.

Sensitive Information

Health and counselling information may constitute sensitive information.

Where Counselling Tasmania itself collects sensitive information, we aim to limit collection to what is reasonably necessary and obtain consent where required.

Marketing

Providing counselling-related information or making an enquiry should not automatically subscribe someone to unrelated marketing.

Where we seek consent for marketing communications, this should be clearly distinguished from the person's counselling enquiry.

Commercial electronic marketing must comply with Australian spam requirements, including applicable consent, sender identification and unsubscribe requirements.

Security and Retention

We take reasonable measures appropriate to our circumstances to protect information against loss, misuse and unauthorised access.

Information should only be retained while reasonably required for the relevant purpose or applicable legal obligations.

Access and Correction

You may contact us to request access to, or correction of, personal information held about you, subject to applicable legal exceptions.

Complaints

Privacy enquiries and complaints may be directed to:

Privacy Officer
1Source Health & Wellbeing Inc. / Counselling Tasmania

Email: [email protected]
Address: 474 Mount Rumney Rd, Mount Rumney Tasmania 7170

Where applicable, a person may also contact the OAIC.

OAIC – Privacy complaints